Terms – FrankBerlin, Berlin

1. Scope

These terms apply to all services provided by FrankBerlin, Frank Madubuko, Herrfurthstr. 5, 12049 Berlin, Germany ('we', 'us') to its clients ('you'), unless something different is agreed in writing in an individual quote or contract.

In short: These terms explain how we work together. They cover quotes, payment, timelines and how to cancel. Your own quote can add to these terms. If something in these terms is not clear, just ask us before you sign. We keep it fair and simple.

2. Services

We provide smart websites and website refurbishment, business email and contact form setup, customer service agents and review request systems. The exact scope of work, deliverables and duration are set out in the individual quote you receive and accept.

3. Quotes and conclusion of contract

Quotes are free of charge and non-binding until accepted. A contract is concluded when you accept a quote in text form; confirmation by email is sufficient.

4. Your cooperation

Projects depend on your input. You agree to supply the content, images, logos, access credentials and feedback we need, in good time and in a usable form.

You confirm that you hold the necessary rights to all materials you provide to us, and that their use does not infringe third-party rights.

5. Deadlines

Delivery dates are agreed individually and are only binding when confirmed in text form. Where materials, feedback or approvals reach us later than agreed, agreed dates are postponed accordingly.

6. Prices, payment and third-party costs

Prices and payment terms are those stated in the individual quote. Unless agreed otherwise, invoices are payable without deduction by the date shown on the invoice.

Third-party costs, for example domains, hosting, advertising spend, stock images or paid plugins, are not included in our fees. They are either paid by you directly to the provider or invoiced to you at cost, as agreed in the quote.

7. Changes to the agreed scope

Work that goes beyond the agreed scope is quoted separately and only carried out after your approval.

8. Rights of use

Once our invoices for a project have been paid in full, you receive the right to use the delivered results for your own business purposes for an unlimited period.

Rights to third-party components, such as stock images, fonts or plugins, are governed by the licence terms of the respective provider. We may name completed projects as references and show them as work samples, unless you object in text form.

9. Ongoing services and cancellation

Ongoing services such as hosting and support, the customer service agent and the review request system run for the term agreed in the quote and can be cancelled by either party in accordance with the notice period stated there.

If a project is cancelled before completion, work already carried out is invoiced on the basis of the agreed prices.

10. No guarantee of specific results

Search engines and social platforms decide independently how content is ranked and displayed. We therefore owe careful, professional work in line with current best practice, but cannot guarantee specific rankings, reach, click volumes or sales figures.

11. Liability

We are liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health.

In cases of slight negligence we are only liable for the breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on which you may regularly rely. In such cases liability is limited to the damage that is foreseeable and typical for this type of contract. Any further liability is excluded.

12. Consumers

If you engage us as a consumer within the meaning of § 13 BGB, you have a statutory right of withdrawal for contracts concluded at a distance. Before the contract is concluded, you will receive a separate withdrawal policy with the applicable conditions, time limits and the consequences of withdrawal.

13. Applicable law and place of jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies to the extent that it does not withdraw the protection of mandatory provisions of the law of the country in which the consumer has their habitual residence.

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Berlin.

14. Severability

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is not affected.