Privacy Policy – FrankBerlin, Berlin

1. Controller

The controller responsible for data processing on this website is:

FrankBerlin
Frank Madubuko
Herrfurthstr. 5
12049 Berlin
Germany

Phone: 0176 59549471 (+49 176 59549471)
Email: franksocialsagency@gmail.com

We are not legally required to appoint a Data Protection Officer. For any question about your data, please contact us directly using the details above.

2. Hosting and server log files

This website is hosted on the ClickSites platform. When you visit the site, our hosting provider automatically records information that your browser transmits, in so-called server log files: IP address, date and time of the request, the page requested, the referring page, browser type and version, and operating system.

This data is processed to deliver the website reliably and securely and to analyse it for technical errors and misuse. The legal basis is Art. 6 (1) (f) GDPR, our legitimate interest in the secure and stable operation of our website. Our hosting provider also records aggregated page view statistics for the same purpose. Log data is not merged with other data sources and is deleted once it is no longer needed.

3. Contacting us by phone or email

If you contact us by phone or email, the details you provide (such as your name, phone number, email address and the content of your enquiry) are processed in order to deal with your request.

The legal basis is Art. 6 (1) (b) GDPR where your enquiry relates to a contract or pre-contractual steps, and otherwise Art. 6 (1) (f) GDPR, our legitimate interest in answering enquiries. We keep this data until your request has been dealt with and any statutory retention periods (for example under commercial and tax law) have expired.

4. Web fonts

This website uses fonts supplied by Google Fonts (provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). When a page is loaded, your browser retrieves the fonts from Google servers, which means your IP address is transmitted to Google and may be transferred to servers in the USA.

The legal basis is Art. 6 (1) (f) GDPR, our legitimate interest in a consistent presentation of our website. You can prevent this transmission by blocking the loading of external fonts in your browser; the site remains usable with your device's standard fonts.

5. Maps

We do not embed interactive maps on this website. Our contact page links to Google Maps instead, so no data is sent to Google unless you actively follow that link. If you do, the privacy policy of Google applies.

6. Website analytics and on-page assistant (Rover)

This website uses Rover, a service provided by rtrvr.ai. The script is loaded from rover.rtrvr.ai and transmits usage data about your visit to roverbook.rtrvr.ai, where it is used to measure how the website is used and to provide an assistant function on the page.

Data processed in this context may include your IP address, the pages you open, the time of your visit and technical details about your browser and device. Depending on your settings, this may involve a transfer of data outside the European Union.

The legal basis is Art. 6 (1) (f) GDPR, our legitimate interest in understanding and improving how our website is used. You can prevent this processing by blocking the script in your browser or using a content blocker.

7. Cookies and local storage

We do not use advertising cookies. Technically necessary cookies may be set by our hosting platform to operate the website, and the analytics service described in section 6 may store information on your device. Most browsers allow you to see, restrict and delete cookies and stored site data in their settings.

8. Your rights

Under the GDPR you have the following rights regarding your personal data:

• Access to the data we hold about you (Art. 15 GDPR)
• Rectification of inaccurate data (Art. 16 GDPR)
• Erasure of your data (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection to processing based on legitimate interests (Art. 21 GDPR)
• Withdrawal of consent at any time, with effect for the future (Art. 7 (3) GDPR)

To exercise any of these rights, contact us using the details in section 1. You also have the right to lodge a complaint with a supervisory authority. The authority responsible for us is the Berliner Beauftragte für Datenschutz und Informationsfreiheit.

9. SSL/TLS encryption

This site uses SSL/TLS encryption for security and to protect the transmission of confidential content. You can recognise an encrypted connection by the https:// prefix and the lock symbol in your browser's address bar.

10. Changes to this privacy policy

We update this privacy policy when changes to our website or to legal requirements make it necessary. The current version always applies.